Frequently Asked Questions (FAQ)

We offer a wide range of handmade Moroccan items, including kaftans, babouches, bags, accessories, and much more.

Yes, all our products are crafted by Moroccan artisans using traditional techniques and high-quality materials.

Yes, we ship to multiple countries worldwide. Shipping costs and delivery times vary depending on the destination.

Delivery times depend on your location. Generally:

Morocco: 2 to 5 business days
Europe: 5 to 10 business days
Rest of the world: 7 to 15 business days

Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time.

We accept payments by credit card, PayPal, and other secure payment methods depending on your country.

Yes, you can return or exchange an item within 14 days of receipt, provided it is in perfect condition. Return shipping costs are the responsibility of the customer.

You can contact us via:
📧 Email: kaftanoza@gmail.com
📱 WhatsApp / Phone: +212 607 590 706